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Contact Air Canada Vacations Customer Service

Air Canada Vacations Phone Numbers and Emails

Toll-Free Number:

  • (866) 529-2079
Call customer service
Send Message

Customer Service:

  • (833) 752-2210
    Before Trip
  • (800) 296-3408
    During Trip
  • (800) 387-2487
    For Emergency Assistance (USA/ Canada)
  • (877) 752-8810
    For Seat Selection, Special Hotel Requests and to Add Your Aeroplan Number
  • (800) 361-5373
    Issues With Your Aeroplan Account
  • (877) 752-7710
  • (866) 754-5338
  • +1 905 816 2561
    For Emergency Assistance
  • +52 800 514 1890
    For Emergency Assistance (Mexico)
  • +1 905 405 9495
    Ontario Office
  • +1 905 615 8020
    Ontario Office

Claims:

  • (800) 263-8944
    RBC Insurance

General Info:

  • +1 905 461 7124
    General Manager Sales, National Accounts

Headquarters:

  • +1 514 876 0700

Sales/ Reservations:

  • (800) 514-3408
    Mexico
  • +506 800 015 0382
    Costa Rica
  • +1 514 876 7392
    Cuba, Grand Cayman, St. Lucia

Air Canada Vacations Emails:

Customer Service
Before and During Travel, Best Price Guarantee
Fundraising/ Donations
Sponsorships
Legal
Privacy Inquiries
Sales/ Reservations
Cruise Groups, Groups, Meeting & Incentive Groups, Netair Groups
Technical Support
GDS
mlalonde@vacv.com
General Manager Sales, National Accounts
Is this your business?

Air Canada Vacations Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Air Canada Vacations Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    37% phone 63% email
  • The best email to contact Air Canada Vacations is client.relations@vacv.com. 48% of customers use this email address to address their issues and concerns.

  • The best phone number to call Air Canada Vacations is 8665292079. 61% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Tuesday, while the shortest are on Saturday. The average call time is 1 minute.

View full overview ›

How to Contact Air Canada Vacations Customer Service?

Most Popular Number:

(866) 529-2079
Total calls: 43 Issue resolved: 1 Last call: Dec 17, 2025

Air Canada Vacations phone number is 1-866-529-2079. This is a toll-free line that is available Monday through Friday from 8 am to pm ET. Saturday and Sunday customer care operation hours are from 9 am to 5 pm ET. Besides calling the company, you can also contact Air Canada Vacations via its website.

There is no specific Air Canada Vacations email for customer support, but you can reach out to the company via its website. To contact the Air Canada Vacations customer support department via website, you need to scroll down the main page and click the “Contact Us”. Then, select the “Customer Care: Support before, during, or after your travel” section to proceed. To fill out the form, you need to provide your travel information that includes your booking number and departure/ check-in date. Air Canada Vacations also has separate “Contact Us” forms for different types of inquiries: group travels, flight and airport services and others.

Company’s headquarters are located in Montreal and Mississauga. Montreal Air Canada Vacations address is 1440 St. Catherine Street West, Suite 600, Montreal, Quebec H3G 1R8. Mississauga address is 5925 Airport Road, Suite 700, Mississauga, Ontario L4V 1W1. Please note that both offices rae currently closed to visitors and customers.

Air Canada Vacations live chat is not available on the official website. However, customers can get in touch with the customer care tema by phone and by email. The full list of contact details regarding different issues and inquiries can be found by clicking the “Contact Us” button at the top of the main page.

PissedConsumer Club

Contact Information

Air Canada Vacations Website:

Air Canada Vacations Help Center:

Corporate Office Address:

Air Canada Vacations
1440 St. Catherine St. West, Suite 600
Montreal, Quebec H3G 1R8
Canada

Other Info (opening hours):

Business Hours (ET):

Monday - Friday: 9:00AM-7:00PM

Saturday: 9:00AM-5:00PM

Sunday: Closed

More contact details

Fax:

(514) 876-4065

Air Canada Vacations Rating Based on 24 Reviews

Rating details

2.2
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Value for money

Rating stats

Rating trend

How Good is Air Canada Vacations's Customer Service?

Alexander P Bgf
Alexander P Bgf
Feels Disappointed | Dec 19, 2023

So far, awful. Would rather spend my time booking everything by myself 10 times consecutively and pay more than any amount of discount you receive booking through them.

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Cearra Kvd
Cearra Kvd
Feels Disappointed | Nov 19, 2023

No effort to solve the situation

Read full quote
Jaley Fss
Jaley Fss
Feels Disappointed | Sep 29, 2023

No resolution yet but it has been 24 hours since I filed my complaint. The hotel has done their best to accommodate us but AG boutique services and ACV has done nothing.

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Summary of Air Canada Vacations Customer Service Calls

71 TOTAL
CALLS
00:42 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Air Canada Vacations?

Return/ Replace Question:

  • “Change return flight”
  • “Middle name change”
  • “I had issues with my return flight.”

Request for Information Question:

  • “İ have an emergency and I need help on the tickets that i bought and no is there to help”
  • “Question about booked flight arrival”
  • “Inquiry about plane seating”

Product/ Service Question:

  • “Wanting to book a trip”
  • “Problem with hotel”

Refund Question:

  • “Refund”
  • “Ncorrect trip refund”

Activation/ Cancellation Question:

  • “I want to cancel my trip”

Shipping and Delivery Question:

  • “We have not received our travel documents and we are leaving in less than 30 days. Our booking number is 23072699.”

Other Question:

  • “23346340”
  • “Jacob”
  • “Vacation”

About

Summary

Air Canada Vacations is a tour operator which specializes in leisure travel packages sales. The company was founded in 1981. Its headquarters is based in Montreal, Quebec, Canada. Air Canada Vacations offers cruises and tours to more than 100 destinations in the Caribbean, the USA, Europe, Asia, Central & South America. The company also provides Deluxe, Non-Medical, Classic Medical, Travel within Canada, and Cancellation & Interruption travel insurance plans. Customers can book packages, flights, and hotels online on the company website. There are Last Minute Deals with bonuses and discounts. Air Canada Vacations has group travel & destination weddings option. Available payment options are Visa, MasterCard, and American Express.

Air Canada Vacations reviews and complaints

Air Canada Vacations is ranked 99 out of 2317 in Travel Agencies category

Compare Air Canada Vacations Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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